SUPPORTING

ISO/TC 176/SC 3  - Supporting technologies

Standards and projects under the direct responsibility of ISO/TC 176/SC 3 Secretariat
Standard and/or projectStageICSISO 10001:2007
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations 90.60 03.120.10
ISO 10002:2014
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations 60.60 03.120.10
ISO 10003:2007
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations 90.60 03.120.10
ISO 10004:2012
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring 60.60 03.120.10
ISO 10008:2013
Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions 60.60 03.120.10
ISO 10012:2003
Measurement management systems -- Requirements for measurement processes and measuring equipment 90.60 03.120.10
17.020
ISO/TR 10013:2001
Guidelines for quality management system documentation 90.93 03.120.10
ISO 10014:2006
Quality management -- Guidelines for realizing financial and economic benefits 90.20 03.120.10
ISO 10014:2006/Cor 1:2007
60.60 03.120.10
ISO 10015:1999
Quality management -- Guidelines for training 90.60 03.120.10
03.100.30
ISO/TR 10017:2003
Guidance on statistical techniques for ISO 9001:2000 60.60 03.120.10
03.120.30
ISO 10018:2012
Quality management -- Guidelines on people involvement and competence 60.60 03.100.30
03.120.10
ISO 10019:2005
Guidelines for the selection of quality management system consultants and use of their services 90.60 03.120.10
03.100.30
ISO 19011:2011
Guidelines for auditing management systems